Privacy & Cookies Policy

The Refill Store are committed to safeguarding and preserving your privacy. This policy explains what information we collect from you, how we use that information and how we use cookies on this website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We will need to update our policy from time to time so please check it for regular updates.

What information do we collect?

We may collect, store and use the following kinds of personal information necessary to provide you with the services The Refill Store offer:

These include;

your name, address, contact telephone numbers & email addresses necessary to complete an order made through our website.

The Refill Store uses the wix.com website platform for hosting of our website and showcasing our in-store products. Our online ordering system is done utilising a form which is emailed to us and payment is made in-store.

Your data in Wix:

Wix.com provides us with the online platform that allows us to promote and sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Your can view their privacy policy here.

How we use your personal information?

We only use your personal information to fulfil the services we offer through our business. We will use your personal information to:

• administer the website;

• improve your browsing experience by personalising the website;

• enable your use of the services available on the website;

• send you goods ordered direct from us and our suppliers;

• send statements and invoices to you, and collect payments from you;

• send you email notifications regarding the services you use on this website;

• send you via email our newsletter and other marketing communications relating to our business which you have subscribed to;

• deal with enquiries and complaints made by or about you relating to the website;

• keep the website secure and prevent fraud;

• verify compliance with the terms and conditions governing the use of the website.

Your Payment data

We offer payment via collection of goods from within our store. We use an iZettle card pdq machine to manage all our payments in store. They are EMV (Europay, MasterCard and Visa) approved and comply with the strict "Payment Card Industry Data Security Standard" (PCI DSS) for handling card data.

Disclosures

We may need to disclose your personal information among our team or other companies we work with but only those who will be providing you with the services you require.

In addition, we may disclose your personal information:

• to the extent that we are required to do so by law;

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take all reasonable precautions to prevent the loss, misuse or alteration of your personal information. We do not have our own IT servers as we host our website on a cloud based platform and therefore a third party shall have access to your personal data unless the law allows them to do so. You acknowledge that the transmission of information over the internet is inherently insecure, and although our website holds the relevant SSL certificate for additional security we cannot guarantee the security of data sent over the internet.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Some cookies are used for advertising, so you are shown adverts that are more personalised to you, based on your previous internet behaviour.

There are two different types of cookie that can be placed in your browser by a website:

Session cookies are only used for the period you use the website, and are deleted when you close your web browser. A new cookie would then be placed in your web browser if you were to visit the same website again in the future.

Persistent cookies remain in your browser once you have left the site and closed your web browser. The next time you visit the site the information in the cookie will be used to ensure the website works as set up at the previous visit. For example to display certain things on the homepage. Persistent cookies will expire if the website that set them is not visited again within a certain timescale.

An example of a cookie includes:

storing information to personalise the website to your chosen requirements
a website that sells things may use a cookie to record items you have in shopping basket
cookies can be used to record users behaviour on a website, for example to record the pages they have viewed

Cookies we use

We use a number of different cookies on the our website and the sub domains and third party systems we run.

We use a google analytics cookie on our website and all our online systems to record website usage. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone, we do not make any attempt to find out the identities of those visiting any of our websites, and we do not share this information with anyone.

You can opt out of the Google Analytics Advertising Features we use by clicking here.

We use a number of essential session cookies to enable certain parts of the website to function properly.

Google's privacy policy is available here.

Managing cookies on your computer

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the about cookies website. Please bear in mind that cookies help a website run correctly.

Changes to the way websites use cookies

The law that controls how cookies are used on websites has changed. There is more information about cookies on the Information Commissioners website.

Third Party Links

Our website may contain links to other websites. We may not endorse links to these third party websites and we recommend where you have been redirected to check each websites own privacy policy.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Your Rights

You may instruct us to provide you with any personal information we hold about you, have it corrected, amended or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Our contact details are:

refillstore@hotmail.co.uk or send us mail to:

The Refill Store, Lemon Street Market, Lemon Street, Truro, Cornwall, TR1 2QD